Who we are
Our website address is: http://factorsports.pk.
At Factor Sports, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, shop with us, or communicate with our team. By using our services, you agree to the practices outlined below.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. Any updates will be posted here with a revised “Last Updated” date.
Information We Collect
The type of information we collect depends on how you interact with Factor Sports:
Provided by You:
- Contact details (name, phone number, email, address).
- Order details (billing/shipping addresses, payment confirmation, order history).
- Account information (username, password).
- Messages or details shared with our customer support team.
Automatically Collected
When you browse our site, certain data is gathered through cookies and similar technologies, such as:
- Device and browser details.
- IP address and network information.
- Your activity on the website (pages viewed, items added to cart, wishlist, etc.).
From Third Parties
We may also receive information from service providers who support our business, such as payment processors, shipping partners, or marketing platforms.
How We Use Your Information
Your data is used only to improve your shopping experience and ensure smooth operations, including:
- Order Fulfillment: Processing orders, arranging delivery, and managing returns or exchanges.
- Customer Support: Responding to your queries and providing assistance.
- Marketing & Communication: Sending you updates, offers, or promotional messages (you can opt out anytime).
- Security & Fraud Prevention: Detecting suspicious activity to protect both you and our business.
- Website Improvement: Analyzing site traffic and usage to enhance performance.
Sharing of Information
We only share your information when necessary, such as with:
- Trusted service providers (payment gateways, couriers, IT support).
- Marketing partners (for promotions or advertising, where you’ve agreed).
- Legal authorities (if required by law or to protect our rights).
We do not sell your personal information to third parties.
Cookies
Cookies help us remember your preferences, track orders, and improve your browsing experience. You can disable cookies in your browser settings, though some site features may not work properly without them.
Data Security & Retention
We take strong security measures to protect your personal data. While no system can be 100% secure, we continuously monitor and update our practices. We retain your information only as long as needed for business, legal, or security purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates.
- Ask us to delete your information (except where required by law).
- Opt out of marketing communications at any time.
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our website and services are not directed toward children. We do not knowingly collect personal data from minors. If you believe a child has shared information with us, please contact us to have it removed.
Contact Us
For questions, concerns, or privacy requests, please reach out:
📍 Address: Daska Road Butter Sialkot, Pakistan
📞 Phone: 0310-7720106
📧 Email: info@factorsports.pk