At Factor Sports, customer satisfaction is our priority. To ensure a smooth shopping experience, please review our updated policy:
Return and Exchange Policy
- You may request a return or exchange within 5 days after receiving your order.
- Items must be unused, in brand-new condition, and packed in their original packaging.
- Products that are worn, damaged, or not returned in original condition will not be accepted and may be shipped back at the customer’s expense.
- Sale and clearance items are non-returnable and non-exchangeable.
Refund Policy
- Refunds are only granted in cases of manufacturing defects or technical faults.
- Please note that shipping charges are non-refundable.
Exchange Guidelines
- Before sending an item back, kindly check stock availability of your desired replacement on our website.
- Once your exchange item is received and processed, you’ll be notified and the replacement will be shipped promptly.
Processing Time
- After we receive your return or exchange, kindly allow 3–4 working days for the request to be processed.
Important Notes
- Pleas e choose sizes carefully as sizing preferences vary and used items cannot be returned.
- Requests made after 10 days of delivery or that don’t follow the policy will not be eligible for a refund or exchange.